انتهت صلاحية هذا الإعلان الوظيفي
انتهت بتاريخ ١ أبريل ٢٠٢٦
Director of Quality and Learning
وصف الوظيفة
The Director of Quality & Learning is responsible for leading and integrating all learning, development, and quality assurance initiatives to ensure the highest standards of service excellence, brand compliance, and continuous improvement. This role partners closely with the General Manager and Executive Committee to embed a culture of quality, learning, and accountability across the property.
المسؤوليات
- Develop and execute a comprehensive Learning & Development strategy aligned with business goals
- Oversee all training programs including orientation, leadership development, and certified trainer programs
- Ensure full compliance with all mandatory brand, regulatory, and safety training requirements
- Lead internal quality audits, brand audits, guest satisfaction analysis, and readiness for external assessments
- Analyze guest feedback, service gaps, and operational trends
- Serve as a strategic advisor to the General Manager and Executive Committee on quality and learning performance
- Manage departmental budget, resources, and annual learning calendar