Collections Specialist

AnewHealth is a leading pharmacy care management company specializing in caring for people with complex, chronic needs. Established in 2023, we provide pharmacy services, PBM, and support for PACE. Job Details: The Collection Specialist will be responsible for contacting patients to collect outstanding balances, processing adjustments, and establishing payment plans. Responsibilities: Contact patients for payments on outstanding balances. Process account adjustments as appropriate. Post patient payments. Manage and promote autopayment plans. Establish payment plans for past due accounts. Manage incoming and outgoing calls efficiently and professionally. Ensure patient questions are routed properly. Investigate and resolve patient issues. Maintain confidentiality and adhere to HIPAA. Qualifications: High School Diploma or GED. 1+ years of experience in collections or customer service. Preferred experience in medical billing or healthcare administration. Skills: CRM, Salesforce preferred. Phone systems, Five9 preferred. Excellent communication skills. Proficiency in MS Office. Ability to work independently in a remote setting. Schedule: Full-time, 40 hours per week.