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Renewals Manager
وصف الوظيفة
Join the Renewals team within Cisco's Customer Success organization. Champion customer value by managing a portfolio of Cisco renewal contracts for products and services. Collaborate with customers, partners, and cross-functional Cisco teams to understand client objectives and develop strategies that ensure timely contract renewals. Analyze and enhance processes to minimize financial attrition and mitigate renewal risks.
المسؤوليات
- Lead renewals sales process for software and services portfolio
- Develop renewal strategies aligned with customer timelines
- Manage renewal opportunity pipeline and forecasting
- Engage directly with customer decision makers
- Collaborate with channel partners for expansion opportunities
- Execute win-back strategies for inactive customers
المؤهلات
- 5 years of relevant experience in renewals or customer success
- Fluency in both Arabic and English