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Contact Center Customer Experience Specialist - PrePaid
وصف الوظيفة
Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. You will obtain a thorough knowledge of products, services, rates, terms, and applicable regulations.
المسؤوليات
- Respond to telephone or email inquiries and problems
- Research and resolve errors related to fraud and internet operations
- Act as a liaison between customers and bank departments
- Manage time effectively and multitask across applications
- Interact positively with unsatisfied customers
المؤهلات
- High school diploma or equivalent
- Typically at least 18 months of customer service experience
- Effective problem-solving and negotiation skills
- Ability to navigate multiple computer systems
- Proficient in Microsoft Office applications