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انتهت بتاريخ ١ أبريل ٢٠٢٦
Call Center Agent
وصف الوظيفة
Handle inbound and outbound customer interactions to resolve inquiries, book appointments, and provide a high-quality service experience within SLA and company policy.
المسؤوليات
- Answer incoming calls and digital queries professionally and efficiently.
- Record customer information and issues accurately in CRM.
- Follow scripts and escalation procedures appropriately.
- Perform outbound follow-ups and reminders when required.
- Handle inbound and outbound communications.
- Record case details and submit closure wrap-up.
- Escalate urgent issues to the team lead.