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Associate Community and Support
وصف الوظيفة
As a Community and Support Representative at Tamatem, you will take on a leadership role within the community support team, leveraging your experience and expertise to provide top-notch support to our users. You will play a vital role in ensuring user satisfaction, resolving complex inquiries, and maintaining a positive user experience.
المسؤوليات
- Handle a significant volume of user inquiries, tickets, and comments with efficiency
- Respond to customer requests or inquiries regarding services, products, and billing
- Prioritize the customer's needs ensuring high level of care
- Monitor in-game chat and ensure a positive and respectful user environment
- Collect and analyze user information to contribute to team efforts
- Play our games regularly to stay informed and provide relevant support
المؤهلات
- Bachelor's Degree in Sales, Customer Service, or a related field
- 1-3 years of experience in community support or customer service, preferably in the mobile gaming industry