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Customer Success Manager (Hybrid Work Schedule)
وصف الوظيفة
The primary role of the enterprise Customer Success Manager (CSM) position is to manage a portfolio of key customers by building relationships with those customers, assuring that they have a positive experience with Quorum Products and Services. This is achieved by directly being accountable for customer health reporting and becoming the sponsor for each assigned customer’s journey with Quorum.
المسؤوليات
- Manage a portfolio of key customers and build relationships
- Directly accountable for customer health reporting
- Manage annual recurring revenue of between $5M-$10M per year
- Support strategies to maximize customer health, acquisition, retention, and profitability
- Execute customer action plans and onboarding
- Conduct Customer Monthly and Quarterly regular touch points
- Handle Account Escalations
- Monitor and Report Customer Health
- Manage Renewals
- Coordinate across organizations
- Lead CSAT Initiatives
- Work with sales to commercialize account opportunities
- Prevent churn
المؤهلات
- Master Degree or 4 year degree from accredited university
- Min 5 years experience in a Customer Service or Account Management related role