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Customer Success Manager, Circle Plus
وصف الوظيفة
This role focuses on the success of premium-tier customers, guiding them through onboarding and adoption. You will act as a trusted advisor, managing a strategic client portfolio and collaborating cross-functionally to ensure retention and growth.
المسؤوليات
- Serve as primary point of contact for premium customers
- Conduct strategy sessions to guide customers
- Analyze usage data to identify risks and opportunities
- Communicate effectively with technical and non-technical audiences
- Support customers through renewal and expansion cycles
المؤهلات
- 4+ years of experience in SaaS Customer Success or community management
- Proficient in English (Level C2)
- Proven ability to manage complex accounts with multiple stakeholders
- Strong analytical skills