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Rider Quality Assistant Manager
وصف الوظيفة
HungerStation is part of the Delivery Hero Group. The Purpose of this role is to maintain and enhance rider support standards, compliance, and performance quality across the rider support and ensure agents meet operational KPIs, and rider experience expectations.
المسؤوليات
- Lead and supervise the quality assurance activities within the team
- Monitor and evaluate agents' performance
- Analyze failures and potential failures
- Collaborate with internal stakeholders to improve processes
- Provide guidance and support to the QA team members
المؤهلات
- Bachelor’s degree in Business Administration or a relevant field
- 4–6 years of experience in operations, fleet management, logistics, or quality control