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Customer Experience Specialist
وصف الوظيفة
The Customer Experience Specialist will support the design, measurement, and improvement of customer journeys and service quality across all customer touchpoints. Analyze feedback and drive corrective actions.
المسؤوليات
- Monitor and analyze CX performance (NPS, CSAT, CES)
- Manage Voice of Customer (VoC) inputs
- Support customer journey mapping
- Coordinate complaint root-cause analysis
- Partner with internal teams to implement CX initiatives
- Support service quality audits
- Track improvement plans
المؤهلات
- Bachelor’s degree in Business, Marketing, or related field
- 2–5 years of relevant experience in Customer Experience or Success