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انتهت بتاريخ ٤ أبريل ٢٠٢٦
Aftersales Manager - Automotive
وصف الوظيفة
To lead and manage all After-Sales operations including service, maintenance, warranty, customer support, and spare parts, ensuring exceptional customer satisfaction, operational efficiency, and sustainable profitability, while enhancing brand reputation and retention.
المسؤوليات
- Develop and implement After-Sales strategy to achieve service quality and revenue targets
- Oversee daily operations of service centers, workshops, and spare parts departments
- Monitor workshop productivity, turnaround time, and capacity utilization
- Implement Customer Satisfaction Programs and monitor CSI scores
- Manage warranty claims and ensure compliance with manufacturer standards
- Develop annual budgets and revenue targets for After-Sales operations
- Implement strong internal controls, SOPs, and best practice processes
- Lead After-Sales team including Service Managers, Advisors, Technicians, and Parts Teams
- Establish clear KPIs, conduct performance evaluations, and coaching
- Coordinate with Sales Department to ensure seamless customer lifecycle
المؤهلات
- Bachelor’s degree in Automotive Engineering, Business Administration, or related field
- Minimum 7–10 years in After-Sales Automotive operations with at least 3 years in a managerial role