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Customer Support Representative (English B2/C1)
وصف الوظيفة
Responsible for addressing customer inquiries, complaints, and technical issues, ensuring satisfaction and retention. The advisor provides solutions, maintains records, and collaborates with other departments to resolve issues while staying informed about products and services.
المسؤوليات
- Handle calls from customers regarding inquiries, complaints, and technical issues
- Provide accurate and efficient solutions to ensure customer satisfaction and retention
- Maintain detailed and accurate records of customer interactions and transactions
- Collaborate with other departments to escalate and resolve complex issues
- Stay up to date with product knowledge and services
المؤهلات
- Bachelor’s degree in business management or any related field
- At least 6 months of experience in customer service
- English level B1/C1