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Operations Officer (Emiratised Role)
وصف الوظيفة
We’re looking for a highly organized, customer‑centric Operations Officer to join our dynamic team at Protego Insurance. In this role, you will report to Head of Operations & will play a key part in ensuring smooth day‑to‑day operations by coordinating administrative processes, managing policy documentation, supporting compliance, and delivering outstanding customer service. You will be the backbone of efficient policy servicing and claims coordination — ensuring clients receive accurate, timely, and professional support at every touchpoint.
المسؤوليات
- Handling customer queries, requests, and complaints within agreed turnaround times
- Ensuring fair treatment and high‑quality service across all interactions
- Reviewing recorded sales calls and identifying areas of improvement
- Maintaining organized and secure records of customer interactions
- Managing the central mailbox and ensuring timely responses or escalations
- Coordinating with insurance providers and clients to support the full claims lifecycle
- Assisting with policy servicing, follow‑ups, and compliance‑driven tasks
- Supporting data collection and preparing accurate, timely reports
- Ensuring adherence to company policies, regulatory requirements, and operational procedures
- Upholding Protego’s high service quality and professional standards at all times
المؤهلات
- A Bachelor’s degree or MBA.
- 1–3 years of experience in banking, insurance, or financial services, preferably in customer service or operations.