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Relationship Manager
وصف الوظيفة
This role is responsible for managing and growing a group of accounts in Group Processing Middle East’s portfolio. The incumbent will retain and grow the existing customers’ business by deeply understanding the customers’ short and longer-term business objectives, challenges and needs. Key Responsibilities: Responsible for overall account relationship, measured by retention, profitability and satisfaction. Building deep understanding of client's objectives and plans. Providing forecasts, risks, and opportunities. Monitor customer net promoter scores. Maintain awareness of competitors. Developing Account Development Plans. Cross-selling and upselling products and services. Requirements: Minimum of a bachelor’s degree, with fluency in English. At least 5 years of experience in account management in the payments industry or similar. Market knowledge of the Middle East is highly desirable. Proven sales management experience with high-net-worth clients. Lead generation & pipeline management experience. Cards System & Product Knowledge. Excellent communication and interpersonal skills.
المسؤوليات
- Responsible for the overall successful account relationship as measured by retention, profitability growth and customer satisfaction.
- Accountable for building a deep understating of the client's objectives, growth plans, challenges and needs; understanding the challenges of the customer and feedback into the business to share customer and market insight.
- Providing forecasts, risks, and opportunities to Management for the accounts.
- Monitor customer net promoter scores and take corrective action as required to maintain customer satisfaction.
- Maintain an awareness of competitors, their products and relationship with your assigned customers.
- Day-to-day account relationships that include developing and sustaining a positive business environment conducive to growing the use of products and services and their associated revenue.
- Enable all business activities for the account – involvement in frequent engagements with the clients, prioritization of projects, collaboration with internal and external teams, identification of progress and growth opportunities and coordination of issue resolution.
- Developing and maintaining accurate Account Development Plans to address the customer’s needs both in-year and longer-term strategic vision; record key interactions, portfolio details and key contacts.
- Prepare account reports on each project status and document progress, track down opportunities to ensure seamless progression.
- Develop an understanding of Network’s product and service offerings by attending training sessions and reviewing product material and sales collateral.
- Cross-selling and upselling products and services and focusing on how the current product set can be grown (i.e. card volume).
- Support the delivery team and customers during implementation of projects.
المؤهلات
- Minimum of a bachelor’s degree, with fluency in English.
- At least 5 years of experience in account management in the payments industry or similar aspects of financial services.
- Market knowledge of the Middle East experience is highly desirable.
- Proven account/sales management experience dealing with high-net-worth clients.
- Sales Lead generation & pipeline management experience.
- Cards System & Product Knowledge.
- Excellent English language skills, and/or Arabic highly desirable.
- Outstanding interpersonal, leadership and team working skills.
- Outstanding communication skills - both verbal and written.
- Strong cultural awareness and knowledge.