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انتهت بتاريخ ١ أبريل ٢٠٢٦
Team Manager Spanish-Speaking Service Desk (M/F) | Sala Al Jadida (Morocco)
وصف الوظيفة
Reporting to the operations director, you will manage operational processes, monitor production indicators, and lead your team to ensure customer satisfaction and professional growth.
المسؤوليات
- Apply operational processes and monitor production indicators
- Plan, organize, and manage team activity
- Set individual objectives and ensure proximity management
- Manage team skills and professional development
- Set up dashboards to track activity and service levels
- Handle scheduling, evaluation, and leave management
المؤهلات
- Master's degree (bac+5) in IT or equivalent
- Three years of experience in a similar role in a technical environment
- Perfect proficiency in French, English, and Spanish