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Associate Director IT Operations
Riyadh
Expert knowledge of operational governance frameworks (ITIL/ISO 20000) and enterprise resilience/continuity practicesStrong command of incident leadership, problem/RCA governance, change risk control, and audit/assurance managementStrategic capability in capacity planning, performance optimization, and operational risk managementExcellent executive communication, negotiation, and vendor managementStrong understanding of SAMA Cybersecurity operational expectations and their implementation across operations
وصف الوظيفة
Banque Saudi Fransi (BSF) is a leading financial institution built on a bold vision, to merge Saudi leadership with international standards. We are seeking an Associate Director for IT Operations to focus on driving operational resilience, availability, and service continuity across all enterprise banking systems and channels. The role involves enabling operational excellence through strong governance, cross-domain collaboration, and continuous optimization of IT Operations.
المسؤوليات
- Provide strategic leadership for enterprise IT Operations, ensuring high availability, resilience, and operational excellence across all banking systems and channels
- Lead Managers/Team Leaders to deliver 24/7 operational coverage, robust incident response, and disciplined change execution
- Serve as escalation authority for critical incidents; ensure effective RCA governance and implementation of preventive actions across domains
- Govern DR/BCP operational readiness and failover strategy; report resilience posture and remediation plans to leadership forums
- Oversee patch, vulnerability remediation coordination, and maintenance programs in partnership with Security, Infrastructure, and Application owners
- Establish and monitor KPIs/SLAs, operational risk indicators, and service quality metrics; present performance to senior leadership and audit/risk committees
- Ensure compliance with SAMA Cybersecurity controls, operational risk policies, and internal audit requirements; maintain audit-ready documentation
- Optimize run operations through automation, tooling improvements (observability/ITSM), process standardization, and cost-efficiency
- Lead workforce planning, competencies development, and succession for the IT Operations function
- Collaborate with Architecture, Application Support, Infrastructure, and Business stakeholders on modernization, capacity planning, and resilience initiatives
المؤهلات
- Bachelor’s degree in IT/CS/Engineering; Master’s preferred
- 6–7 years of progressive experience in IT operations/production services with 5+ years in leadership roles within banking or large-scale enterprises
- Proven oversight of mission-critical operations, crisis management, and DR/BCP governance
- Strong experience with multi-domain infrastructure (compute, storage, virtualization, network, database) and platform operations
- Demonstrated success driving operational maturity, automation, and compliance programs