انتهت صلاحية هذا الإعلان الوظيفي
انتهت بتاريخ ٣٠ أبريل ٢٠٢٦
Customer Experience Senior Manager
وصف الوظيفة
To effectively monitor the customer experience, collect feedback, measure satisfaction levels, track key customer experience metrics and analyze customer touchpoints throughout their lifetime with HungerStation.
المسؤوليات
- Identify and analyze touch points during the customer experience
- Collect and analyze customer feedback and suggest improvements
- Design and implement customer retention programs
- Oversee customer service metrics including response time and resolution rate
- Contribute to the development and execution of Division’s ABCs and OKRs
- Follow all relevant policies and procedures
المؤهلات
- Bachelor’s degree in Business Administration or a relevant field
- 8 - 10 years of experience in customer experience, customer service, or operations