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Customer Experience Representative - Remote
وصف الوظيفة
We are seeking a proactive and service-oriented Customer Experience Representative to support and enhance the overall customer journey in a fully remote environment.
المسؤوليات
- Respond to customer inquiries via email, chat, and phone
- Resolve customer concerns promptly while maintaining professionalism
- Document interactions thoroughly within CRM systems
- Monitor feedback and identify trends affecting satisfaction
- Collaborate with internal teams to address service gaps