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Client Service Advisor
وصف الوظيفة
The Client Service Advisor (CSA) will act as the first line of contact in addressing clients’ queries and needs, playing a crucial role in delivering the unique CHANEL experience. The Client Care team will complement the boutiques by providing the first level of luxury support to clients, delivering a memorable CHANEL brand experience with exceptional client care built on quality, trust and empathy.
المسؤوليات
- Act as the first line of contact in addressing clients' inquiries and needs.
- Proactively solve issues while delivering a differentiated experience.
- Engage clients and build long-term relationships.
- Demonstrate sound understanding and knowledge of CHANEL’s products and services.
- Prepare handling proposals for complex cases for consultation.
- Build strong relationships with boutiques to ensure smooth operations.
- Support clients through guided navigation, troubleshooting, and personalized assistance.
- Ensure clear and complete handover or escalation of cases to respective functional teams.
المؤهلات
- Demonstrated client care experience and the ability to proactively address clients’ needs.
- Excellent interpersonal and communication skills.
- A positive attitude, empathy and resilience.
- Demonstrated adaptability to a variety of circumstances.
- Possesses a ‘growth mindset’ and is self-motivated.