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Proactive Sales Executive - Corporate | Aloft Abu Dhabi
وصف الوظيفة
Aloft Abu Dhabi is looking for a Proactive Sales Executive to contact appropriate individuals or departments to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage. Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations. Enter Marriott Rewards information into software. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing. Assist management in training and motivating employees.
المسؤوليات
- Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling
- Determine and give complimentaries to guests as gifts for their patronage
- Promote awareness of brand image internally and externally
- Process requests for redeeming Marriott Rewards points
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Enter Marriott Rewards information into appropriate software when taking guest reservations
- Answer, record, and process all guest calls, requests, questions, or concerns
- Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing)
- Assist management in training and motivating employees; serve as a role model
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs
- Speak with others using clear and professional language; prepare and review written documents accurately and completely
- Develop and maintain positive working relationships with others
- Monitor the performance of others to ensure adherence to quality expectations and standards
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
المؤهلات
- Education: High school diploma or G.E.D. equivalent
- Related Work Experience: At least 2 years of related work experience
- Supervisory Experience: No supervisory experience