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Service Desk Specialist-1
وصف الوظيفة
As a Service Desk Specialist, you’ll be the first line of support for our employees, providing tier one technical support for all business lines and applications. You’ll troubleshoot incidents via phone, chat, and self-service.
المسؤوليات
- Monitor telephone calls and e-mails to track problems
- Maintain written documentation on each call
- Respond to inquiries and requests for assistance with computer systems
- Utilize new utilities and tools to provide remote technical support
المؤهلات
- High School Diploma or equivalent required
- 2 years experience within a technical service call center environment
- Working knowledge of Windows Operating Systems