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Junior Benefits Specialist (Full Time 100% Remote)
وصف الوظيفة
As a Junior level Benefits Specialist, you will answer incoming calls and emails from customers about administrative actions, including educating and advising callers on their military benefits and resources available to them and their families. This position is 100% Remote in the National Capital Region.
المسؤوليات
- Identify and coordinate advocacy on behalf of Veterans or Family members
- Provide accurate and concise answers to inquiries via phone and email
- Research complex questions regarding DOD and VA policies
- Document all client interactions in a CRM program
- Facilitate retirement estimate calculations
المؤهلات
- Bachelor's degree required
- Minimum three (3) years of experience administering benefits programs
- Excellent verbal and written communication skills
- Strong understanding of Veteran Affairs benefits and compensation programs
- Ability to maintain/transfer an active NACI clearance