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Guest Services Executive - Guest Relations
وصف الوظيفة
An opportunity has arisen for a Guest Service Executive to join our team of Guest Relations at Jumeirah Beach Hotel. The Guest Services Executive is responsible for meeting and escorting VIP guests, providing information on hotel outlets and amenities, and ensuring an exceptional guest stay experience through effective communication and personalized service.
المسؤوليات
- To assist in meeting and escorting all arriving VIP guests to their rooms, ensuring that their needs are met, their luggage swiftly sent to their rooms and that they are checked-in in a courteous and efficient manner without delay
- Provide the latest information on the Hotel’s outlets, amenities, services and facilities whilst actively upselling and making reservations as necessary
- Provide historical and cultural facts of the destination and be a storyteller for Jumeirah and the unique hotel differentiators / interesting facts
- To handle the administrational duties of the Guest Relations Operation and to ensure effective communication to the business on daily basis
- Respond to any guest requests for particular services (e.g., directions, transportation, reservations, dry cleaning, celebrations, other) by making arrangements with the relevant departments
المؤهلات
- Minimum of 1 year luxury hospitality experience in a similar role
- Excellent communication and interpersonal abilities
- Flexibility to work evenings, weekends, and holidays as needed
- Ability to multitask and work under pressure in a fast-paced environment
- Fluency in English; additional language skills are a plus