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انتهت بتاريخ ١ أبريل ٢٠٢٦
وصف الوظيفة
The Customer Support Analyst provides Tier 1 support to customers via phone, email, and chat. The analyst asks appropriate questions and uses knowledge and resources to diagnose and resolve customer issues. The analyst escalates issues that extend beyond Tier I responsibilities.
المسؤوليات
- Provides client support and technical issue resolution via e-mail, phone, and chat
- Provides training to clients on platforms
- Performs remote troubleshooting through diagnostic techniques
- Directs unresolved issues to the Technical Support Manager
- Provides follow-up and updates customer status
- Identifies and suggests improvements on SOP's
- Performs creation of new accounts