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انتهت بتاريخ ١٦ أبريل ٢٠٢٦
Customer Care Advisor (Voice)
وصف الوظيفة
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. Your role: We're seeking a Customer Care Associate for our Customer Experience team. In this role, you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara's services. This role will be based in our offices in Riyadh and is onsite. Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
المسؤوليات
- Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
- Identify customer questions, concerns, and overall needs.
- Provide accurate answers and solutions to customer queries.
- Reviewing customer accounts and transactions while resolving issues.
- Giving detailed explanations of services.
- Understanding and striving to meet support metrics while providing excellent customer service.
- Follow communication scripts when handling different topics.
المؤهلات
- University Graduates.
- Previous customer service experience is a plus.
- Native Arabic speaker.
- Fluency in English Language, B1 profile.
- Ability to use computers.
- Ability to use internet applications.
- Great verbal & written communication skills.
- Ability to handle customers' issues.
- Ability to solve problems in a short period of time.
- Flexibility with rotational working hours/days.