Banquet Supervisor

Mandarin Oriental Muscat is looking for a Banquet Supervisor to join our Food and Beverage team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Muscat situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events. For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views. About the job: - Display full knowledge of food and beverage and dining venue offering. - Ensure colleagues start and finish shifts at the correct time. - Assist in setting up tables for all meal periods. - Assist colleagues in setting up service stations according to MEP standards. - Be familiar with all billing procedures. - To handle all banqueting area relevant equipment. - Attend daily meetings. - Attend all mandatory training sessions arranged by MO. - Ensure correct quality, presentation and delivery of all dishes and drinks. - Perform all administrative tasks designated to him/her by management. - Supervise F&B service by directing and supporting his/her subordinates. - Ensure that the banqueting area is adequately staffed during his/her shift and to notify his/her superior of any shortages. - Identify and carry out any specific training and development needs among the team. - Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement. - Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement. - Taking reservations accurately where necessary while keeping track of guest’s preferences. - Greeting and seating guests according to MO standards. - Presenting the menu correctly to each guest. - Taking orders from all guests in line with event policy. - Offering suggested up-selling based on outlet policy. - Serving food and beverages according to MO standards. - Assist colleagues in clearing plates and tables and ensuring general table maintenance throughout the meal. - Presenting the bill and handle payment procedures. - Ensure guest satisfaction at all times and proactively seek feedback. - Handling special requests from guests and VIPs. - Implement service recovery actions and follow up. - Bidding guests farewell when leaving the venue. - Anticipating the guests’ needs by keeping control of service flow and identify potential bottle necks. - Ensure that hotel grooming and hygiene standards are being maintained, enhancing a professional image. - Ensure that the environment of the outlet is being maintained to MO standards. - Be aware of, and comply with, safe working practises as laid down under FLHSS. This will include your awareness of any specific hazards at your workplace. - Be aware of and comply with local and relevant Food Hygiene Standards. - Wear any appropriate protective clothing provided by or recommended by the Hotel. - Report any defects in the building, plant or equipment according to the Hotel procedures. - Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures. - Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety. - Be aware of Fire safety plans. - Adhere to Safe & Sound procedures regarding Health & safety. - Adhere to Safe & Sound procedures regarding HACCP standards. - Attend any training deemed appropriate by your Head of Department. - To be responsible for the Safe & Sound procedures followed by your peers. - Committed to improvement and knowledge of hospitality outside work. - Knowledge of specific hospitality industry applications is desirable.