Virtual Relationship Officer - Emiratized Role

Company Description: FAB, the UAE’s largest bank and one of the world’s largest and safest institutions, offers an extensive range of tailor-made solutions, products and services. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises. Job Context: Manage portfolio of 700-800 customers comprising primarily of non-borrowing customers. Achieve monthly & annual KPI objectives (Portfolio, Revenue, X-sell and Activations). Cross sell bank products (New accounts, Assets, Trade, FX and Bancassurance) to increase product penetration. Refer and upgrade customers to other units within the segment viz. Sales & Coverage RM. Ensure penetration in the market through focus on New to Bank referrals from existing customers. Maintain Daily Sales Reports on business performance for review. Be commercially effective and ensure excellent customer service by delivering quality client on-boarding experience. Ensure timely updation of KYC and conduct due diligence. Ensure thorough knowledge of all products, policies and processes. Effectively manage current account excess and account conduct management. To ensure no mis-selling to customers. Participate in assigned People Development and Learning & Development programmes. Ensure strict adherence of prescribed Sales & Compliance processes as per Bank's policies. Adhere to agreed SOP’s across applicable areas. Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings.