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Store Manager | Retail | Watsons | Qatar
وصف الوظيفة
The Store Manager is responsible for leading a team to achieve high levels of customer service and in-store execution to drive sales and profitability targets. The role requires excellent communication and people skills to influence the team to deliver outstanding customer service. The manager must be able to analyze sales figures to strategize and achieve business targets, while managing financials such as P&L and store KPIs.
المسؤوليات
- Drive, monitor, and review sales performance and recommend action plans
- Conduct monthly meetings focusing on category sales performance with selling personnel
- Implement strategies and ensure 100% execution of all programs
- Manage and control store-approved operational expenses (OPEX)
- Achieve shrinkage budget below tolerance level
- Check and review the implementation of display and timely replenishment of stocks
- Manage availability and timely replenishment of stocks
- Ensure consistent, accurate, and timely inventory adjustments
- Ensure customer shopping experience exceeds expectations
- Handle and report product queries and complaints
- Drive loyalty member programs and initiatives
- Drive selling techniques to achieve target conversion/transaction rate
- Cascade ongoing promotions, activities, memos, and bulletins
- Check and validate the proper implementation and execution of promotional and store activities
- Ensure policies, brand standards, grooming guidelines, and internal control procedures are implemented
- Monitor store controllable expenses, supervise loss, asset protection, and risk management
- Liaise with mall management and handle store documentation
- Perform cashiering duties
- Plan and monitor Personal Development Plans
- Identify, implement, and monitor team learning interventions
- Review and discuss performance appraisals and personal plans of direct reports
- Implement action plans for employee engagement
المؤهلات
- Bachelor or Master's degree is preferred
- Minimum 5+ years of experience in retail and team management in the beauty sector
- Proficiency in retail operational skills (stock management, visual merchandising, systems, cash management)
- Demonstrated management and people development skills, leadership abilities, and problem-solving competence