Head of process

Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills. Mission: Lead the development and implementation of process governance frameworks to ensure consistency and compliance across OINIS. Define and standardize process methodologies to drive efficiency and best practices in process management. Plan, coordinate, and execute internal and external audits related to processes, security, and certifications (SOC, ISO27k, …). Oversee the design and documentation of business processes, ensuring automation and digitalization are considered and integrated from the outset. Conduct impact studies on how projects affect projects and tools, ensuring alignment with business objectives and minimal disruption. Coordinate all operations related to process operationalization, including tools implementation, IT integration and End to End Digitalization. Work closely with all OINIS directions, especially with process owners, to ensure seamless integration of processes and projects. About you: The Performance & Processes Department is responsible for defining and monitoring OINIS performance indicators and for developing and providing dashboards. As a Head of the Processes & Audit, you will ensure that all OINIS processes for all departments are defined and optimized (continuous improvement approach) to secure overall consistency within OINIS.