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Front Office Manager
وصف الوظيفة
The Front Office Manager is responsible for all aspects of guest service and guest satisfaction that is generated and maintained by daily operations of the front office, including front desk, guest services and telephone services.
المسؤوليات
- Ensure cohesive collaboration with guests and colleagues
- Recruit, train, and mentor Front Office team members
- Monitor performance and nurture professional growth
- Adhere to OH&S requirements and respond to emergencies
- Handle reservations and manage guest accounts
- Analyse reports and data
- Monitor budgets, expenditure, and revenue
المؤهلات
- Experience in brand hotels