انتهت صلاحية هذا الإعلان الوظيفي
انتهت بتاريخ ١ أبريل ٢٠٢٦
وصف الوظيفة
This is a frontline, performance-driven role focused on directly recovering overdue balances across regulated portfolios in a highly relationship-sensitive, compliance-critical market.
المسؤوليات
- Personally recover overdue balances through outbound phone calls, digital channels, and written communication.
- Handle inbound payment and hardship conversations professionally.
- Negotiate repayment arrangements aligned with client policy and regulatory requirements.
- Consistently hit individual recovery, compliance, and quality KPIs.
- Maintain precise, audit-ready documentation of all customer interactions.
- Assess customer financial position and determine the most appropriate recovery path.
- Work seamlessly across systems and digital tools to manage volume efficiently.
- Escalate accounts appropriately for legal action or dispute handling.
- Stay current on UAE collections regulations and client-specific compliance obligations.
المؤهلات
- 5+ years of hands-on collections experience, with at least part of that experience in the UAE market.
- Proven top-tier individual performance in regulated collections environments.
- Strong negotiation skills with the ability to apply pressure professionally and credibly.
- Clear, confident verbal and written communication skills; fluency in English required, Arabic strongly preferred.
- Deep familiarity with CRM systems, dialers, digital collections tools, and structured compliance workflows.
- Strong understanding of UAE collections norms, customer expectations, and regulatory boundaries.
- High personal accountability, resilience, and comfort operating without hand-holding.