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Customer Success Management Specialist (Remote)
وصف الوظيفة
Focuses on building strong post-sales partnerships and driving renewals. Responsible for managing and growing customer relationships to ensure they realize value from solutions. Monitor customer health and proactively mitigate risks.
المسؤوليات
- Establish clear expectations for stakeholder collaboration
- Align with customers on deployment plans
- Monitor customer usage metrics
- Support account expansion and renewals
المؤهلات
- 2+ years of experience in Customer Success or Account Management
- Experience with CRM tools like Salesforce
- Strong communication skills