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انتهت بتاريخ ١ أبريل ٢٠٢٦
Customer Service Supervisor
وصف الوظيفة
Passionate and service-driven Customer Service Supervisor to join our team at Koobs Café. The ideal candidate will guide and motivate a team in delivering exceptional service experience. Familiarity with modern customer service systems and AI-driven support tools is highly preferred.
المسؤوليات
- Supervise daily activities of the customer service team (in-café, online orders, and takeaway)
- Monitor performance metrics: response times, quality, and satisfaction
- Resolve guest concerns and act as escalation point
- Provide coaching, mentorship, and performance feedback
- Maintain and update customer databases in CRM systems (Zoho or equivalent)
- Leverage AI tools and automation to improve efficiency
- Prepare and present service performance reports
المؤهلات
- Diploma or bachelor’s degree in business administration, Hospitality Management, or a related field
- 2–5 years of experience in customer service, hospitality, or retail, including at least 1 year in a supervisory role