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Remote Call Center Representative
وصف الوظيفة
MCI is looking for enthusiastic Remote Call Center Representatives to support a range of inbound and outbound customer service initiatives for a diverse portfolio of well-known clients. In this role, you’ll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service. Candidates must reside within 80km of the office. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
المسؤوليات
- Handle inbound and outbound calls professionally and efficiently
- Resolve customer issues on the first call through effective problem-solving
- Research and retrieve information across systems to support customer needs
- Accurately document interactions and process claims
- Guide customers through options to find the best solutions
- Follow scripts, policies, and procedures while using available resources
- Protect customer privacy and handle sensitive information appropriately
- Escalate complex issues to the appropriate team members
- Stay current with training, updates, and program knowledge
- Maintain consistent attendance and adhere to scheduling requirements
المؤهلات
- 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Work from home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- High speed internet connection
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)