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Retail Operations Manager
وصف الوظيفة
As a Retail Operations Manager, you will assume full end-to-end leadership responsibilities for all dealership functions at our flagship location. As part of our Abdulla Al Masaood and Sons Motorcycles (Harley-Davidson) team in Dubai, you'll work in an ONSITE environment, engaging daily with customers and driving results through hands-on operational leadership.
المسؤوليات
- Drive overall dealership performance, focusing on revenue, margin, cost management, and profitability.
- Ensure sustainable growth in motorcycle sales, service, parts, and motor clothes.
- Develop and deliver annual operating plans, budgets, and KPI targets across all dealership departments.
- Lead a premium, relationship-driven sales culture that reflects Harley-Davidson values.
- Champion superior customer journeys, from initial inquiries through long-term ownership engagement.
- Support service operations and ensure high standards in quality, efficiency, and customer satisfaction.
- Drive performance in parts and merchandise via effective merchandising and inventory optimization.
- Lead, coach, and develop a passionate, high-performing team.
المؤهلات
- 5-8 years of proven leadership experience in automotive or premium retail—ideally motorcycles or luxury lifestyle brands.
- Track record of managing full sales and aftersales operations.
- Solid exposure to manufacturer standards, performance frameworks, and audit compliance.