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Customer Success Growth Executive
وصف الوظيفة
We are looking for a Customer Success & Retention Executive to manage high-value customers, drive renewals and expansion, and ensure long-term customer satisfaction and revenue growth. In this role, you will act as a trusted advisor to merchants, providing consultative support, tailored solutions, and structured account management.
المسؤوليات
- Build and own strong relationships with key customers.
- Identify and drive cross-sell and upsell opportunities.
- Develop and execute long-term account plans.
- Own subscription renewals and proactively prevent churn.
- Act as the main point of contact for customer escalations.
- Convert partnership-based sales into annual paid subscriptions.
- Lead customer expansion initiatives, pilots, and rollouts.
- Monitor account health, usage metrics, and renewal cycles.
- Oversee merchant onboarding and training.
المؤهلات
- 4–6+ years of experience in Customer Success, Account Management, or Client Services, ideally in SaaS or fintech.
- Proven experience managing key accounts or large customer portfolios.
- Strong background in handling complex customer projects involving multiple stakeholders or locations.