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Senior Operations and Technical Support Officer
وصف الوظيفة
Ensuring that operations run smoothly while providing exceptional technical support to clients and internal teams. Optimize processes and troubleshoot complex technical issues.
المسؤوليات
- Oversee daily operations and technical support delivery
- Provide expert-level technical assistance for systems and infrastructure
- Implement process improvements for operational efficiency
- Develop and update standard operating procedures (SOPs)
- Train and mentor junior support staff
- Monitor system performance
المؤهلات
- Bachelor's degree in IT, Computer Science, or related field
- 5+ years of experience in operations management and technical support