انتهت صلاحية هذا الإعلان الوظيفي
انتهت بتاريخ ٣٠ مارس ٢٠٢٦
وصف الوظيفة
As a Telephone Operator, you will be responsible for handling all incoming and outgoing calls, guest messages, wake-up calls, and internal communications with the utmost professionalism, warmth, and efficiency. Your role is crucial in shaping the guest’s first impression and delivering seamless service through every interaction.
المسؤوليات
- Answer and direct all incoming calls promptly, courteously, and professionally
- Handle guest requests, inquiries, and messages with accuracy
- Coordinate wake-up calls and ensure timely delivery
- Communicate efficiently with all hotel departments
- Maintain knowledge of hotel facilities, services, and emergency procedures
- Assist in handling emergency calls
- Log all calls and requests accurately in the system
- Uphold confidentiality and protect guest privacy
المؤهلات
- At least 1+ years experience working at the reception or as a telephone operator in a 4* property with 250+ inventory
- 1 year experience Front Office computer literacy
- Excellent communications skills with Proficiency in speaking and writing English