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Manager - Talent Acquisition and Onboarding Service Lead - Dubai Holding Group Services
وصف الوظيفة
The Manager - TA and Onboarding Service Lead is accountable for the end-to-end management, governance, and continuous improvement of Talent Acquisition and Onboarding services. This role ensures consistent service delivery excellence, compliance with service standards, and high levels of client satisfaction across critical workforce entry processes.
المسؤوليات
- Act as the primary escalation point for client service issues
- Ensure timely, effective resolution of escalations
- Build and maintain strong, professional relationships with clients
- Ensure consistent adherence to agreed Service Level Agreements (SLAs)
- Own the governance, maintenance, and periodic review of Standard Operating Procedures (SOPs)
- Lead Root Cause Analysis (RCA) activities
- Proactively identify operational risks
- Support the onboarding and training of new team members
- Analyze service delivery and operational performance data
المؤهلات
- Bachelor’s degree in Business, HR, Operations, or related discipline
- Experience in service management, talent acquisition, onboarding, or shared services
- Strong understanding of SLAs, SOPs, governance, and incident management
- Lean Six Sigma Green Belt certification is a plus