Service Ambassador (Customer Service Representative)
وصف الوظيفة
Essential role in building trust for accessible transport services. Handle communication for People of Determination, elderly clients, and healthcare users.
المسؤوليات
- Answer inbound inquiries via phone, email, or chat
- Assist with ride scheduling and cancellations
- De-escalate concerns from clients and caregivers
- Maintain accurate records of customer profiles
المؤهلات
- Minimum 2–3 years of experience in customer service or call center
- Prior experience in healthcare or paratransit preferred