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Customer Support Analyst (Remote)
وصف الوظيفة
The Customer Support Analyst (Technical Support Analyst) provides Tier 1 support to customers via phone, email, and chat. You will ask appropriate questions and use resources to diagnose and resolve customer issues related to InvestigatorSpace and Safety Portal platforms.
المسؤوليات
- Provide client support and technical issue resolution via email, phone, and chat
- Provide training to clients on company platforms
- Perform remote troubleshooting through diagnostic techniques
- Direct unresolved issues to the Technical Support Manager
- Identify and suggest improvements on SOPs
- Perform creation of new accounts using software tools
المؤهلات
- Associate degree in related field or equivalent experience
- Two years' experience in helpdesk or customer support role
- Ability to diagnose and resolve basic technical issues
- Proficiency in MS Office, Excel, PowerPoint, and Word