انتهت صلاحية هذا الإعلان الوظيفي
انتهت بتاريخ ٣ أبريل ٢٠٢٦
Global Head of Customer Service
وصف الوظيفة
The Global Head of Customer Service oversees all customer service operations across CFI entities to ensure a consistent, high-quality client experience. You will define and implement the global customer service strategy, establish unified standards, and lead country managers to ensure performance alignment.
المسؤوليات
- Lead and oversee the global customer service function across all CFI entities
- Define and implement the global customer service strategy and performance framework
- Establish unified service standards, KPIs, and escalation protocols
- Coordinate customer service managers across all entities
- Monitor customer satisfaction and service quality through data-driven metrics
- Collaborate with Compliance, Sales, and Marketing
- Oversee implementation of support systems and automation solutions
- Design and maintain service SLAs
- Drive training and development initiatives for service teams
المؤهلات
- Minimum 10 years of experience in customer service or client experience leadership
- Proven success in managing multi-country and multi-language operations
- Bachelor’s degree required (MBA preferred)