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Customer Success Associate (Contract)
وصف الوظيفة
Xello is looking for a Customer Success Associate (9-month Contract). As an integral part of Xello’s client-facing team, you will ensure the health, satisfaction, and success of our school and school district accounts. As the primary contact for your clients, you’ll reach out frequently for updates, respond to their questions, learn about their needs, and propose appropriate solutions. Your enthusiastic and proactive support will inspire deeper client engagement with Xello, resulting in client retention and incremental revenue growth. You will also assist Xello in our own quest for continual improvement by analyzing our processes and helping us shape our customer engagement strategy.
المسؤوليات
- Manage renewals, drive revenue growth, and limit churn with your assigned portfolio of accounts
- Build and actively manage relationships with clients in order to increase product adoption and satisfaction
- Develop achievable success plans with school districts
- Share best practices for the successful implementation of Xello
- Regularly connect with clients to monitor account health and address concerns
- Coordinate and schedule web-based training sessions
- Document all client interactions and create leads in Salesforce
المؤهلات
- 1-2 years of demonstrated experience managing clients with high levels of satisfaction and retention, preferably in a SaaS environment
- Proven track record of building strong relationships, supporting client success, and delivering value to clients
- Strong problem-solving, decision-making, and analytical skills
- Experience using Salesforce or similar CRM
- Proficiency with G-Suite