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انتهت بتاريخ ١ أبريل ٢٠٢٦
Customer Service Specialist
وصف الوظيفة
We’re looking for a Lifecycle Management (LCM) Agent to manage merchants across onboarding, activation, retention, and reactivation. Native Proficiency is mandatory.
المسؤوليات
- Build strong relationships with merchants through clear communication
- Serve as the primary point of contact for assigned merchants
- Analyze operational data to identify trends, risks, and growth opportunities
- Implement retention strategies for merchant churn
- Engage in commercial discussions including promotions and pricing
- Document interactions in CRM systems
المؤهلات
- Strong interpersonal and communication skills
- Proven analytical and critical thinking abilities
- Sales, negotiation, and value-based conversation skills
- Technical proficiency with CRM and reporting tools
- Experience in account management or customer success (preferred)