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Customer Service Representative
وصف الوظيفة
The Customer Service Representative is the face of the company, delivering exceptional service and managing rental transactions to ensure a seamless experience from pickup to return. The role is instrumental in driving sales, promoting additional products and services, and maximizing revenue opportunities.
المسؤوليات
- Greet customers professionally and create a welcoming environment.
- Handle customer inquiries, complaints, and service requests.
- Inspect vehicles with customers at pickup and return.
- Process rental transactions accurately including check-ins and check-outs.
- Ensure timely and accurate invoicing.
- Upsell additional products and services (insurance, upgrades, GPS).
- Collaborate with operations and fleet teams to ensure vehicle availability.
المؤهلات
- University graduate.
- At least 2-year experience in the customer service industry.
- Fluent English; Arabic and other language skills are advantageous.