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Account Manager Associate
وصف الوظيفة
As an Account Manager Associate, you’ll be the primary steward of the client relationship after onboarding and early adoption are complete. Your job: ensure every client continues to see value, deepens their knowledge and use of our Roos, and views Vendoroo as their trusted growth partner.
المسؤوليات
- Own retention outcomes by proactively preventing churn
- Build and execute retention plans for at-risk accounts
- Take over client relationships post the onboarding stage to drive adoption
- Monitor leading indicators of client health and utilization trends
- Serve as the client’s internal advocate for product feedback
- Introduce clients to new capabilities and workflows
المؤهلات
- Experience in customer-facing SaaS onboarding, CX, or implementation role
- Experience working with property operators or real estate platforms
- Naturally proactive, clear in communication, and organized under pressure
- Passion for new technology and customer advocacy