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Customer Success Manager, Circle Plus
وصف الوظيفة
We are looking for a highly motivated Customer Success Manager to drive the success of our premium-tier customers. This role focuses on building long-term partnerships, guiding customers through onboarding and adoption, and helping them maximize the value of our platform. You will manage a portfolio of strategic clients, providing proactive support and strategic insights to ensure their communities thrive.
المسؤوليات
- Serve as the primary point of contact for a portfolio of premium customers
- Conduct strategy sessions to guide customers in achieving their goals
- Analyze usage data to identify risks and opportunities
- Build and maintain strong relationships with multiple stakeholders
- Communicate effectively with both technical and non-technical audiences
- Collaborate internally to share customer feedback
- Support customers through renewal and expansion cycles
المؤهلات
- Strong alignment with organizational values and a customer-first mindset
- Proficient in English (CEFR Level C2 / ILR Level 5)
- 4+ years of experience in SaaS Customer Success, community management, or working directly with creators
- Proven ability to manage complex accounts with multiple stakeholders and tight timelines
- Experience driving adoption, retention, and growth through proactive account management
- Strong analytical skills, using data to inform strategy and actions
- Excellent communication skills across a variety of audiences and formats
- Self-motivated, proactive, and able to work effectively in a fast-paced, remote-first environment
- Team player with process-oriented mindset
- Comfortable learning new tools and platforms
- Familiarity with HubSpot, Zapier, Notion, Canva, Google Suite, and experience with creator-focused communities is a plus