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Organizational Change Manager
وصف الوظيفة
The Organizational Change Manager will be responsible for leading the communication and organizational change management efforts for the BPMO. This role involves managing the Change Management discipline, ensuring compliance with all associated standards and processes, and delivering a consistent, holistic approach to change impacting clients, employees, and operational readiness.
المسؤوليات
- Lead communication and organizational change management for BPMO initiatives in alignment with strategy and departmental needs.
- Manage and enforce change management standards, processes, and tools across the organization.
- Ensure all changes are recorded, reviewed, assessed, evaluated, authorized, coordinated, tested, and closed through the full lifecycle.
- Develop stakeholder analyses and prescriptive communication plans including messaging, timing, channels, and execution coordination.
- Create, implement, and maintain reporting metrics including KPIs, output, workload, and process metrics.
- Lead effective meetings to communicate risks and impacts of change and minimize business disruption.
- Design, implement, maintain, and update change management standards, processes, and tools.
- Ensure organizational adherence to change management processes and communicate compliance expectations to associates.
المؤهلات
- 6+ years in a project management, business analyst, and/or change management role or 10+ years with a high school diploma or GED.
- Ability to quickly gain insight into business needs.
- Experience developing business communication and change management strategies.
- Ability to build relationships with leaders and influence at all organizational levels.
- Creative problem solving and strategic communication design for complex, multi-constituent environments.
- Ability to manage multiple assignments to completion in a fast-paced team environment.
- Process engineering skills.
- Working knowledge of project methodology.
- Strong communication, writing, and editing skills.
- Experience with electronic delivery channels and processes.
- Expertise with Microsoft SharePoint, Excel, PowerPoint, Word, and Outlook.
- Bachelor’s degree; or high school diploma or GED with equivalent experience.