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Customer Care (Call Centre) Officer/ Supervisor (Emirati)
وصف الوظيفة
We are seeking an experienced Call Center Officer/Supervisor to oversee the operations of two customer service centers. The ideal candidate will ensure efficient day‑to‑day operations, exceptional service delivery, and continuous improvement across both teams.
المسؤوليات
- Oversee operations of two customer service centers
- Lead and supervise call center teams including recruitment and performance management
- Monitor daily operations, call volumes, service levels, and KPIs
- Implement strategies to enhance productivity and optimize workflows
- Oversee call center technologies (CISCO, CRM)
- Implement QA programs
- Generate and analyze performance reports
المؤهلات
- Bachelor’s degree is required (Business Administration, Management, Communications preferred)
- Minimum of 3-5 years of call center or customer service leadership experience
- Emirati nationality