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Customer Success Executive (Saudi Arabia)
وصف الوظيفة
We are seeking a Customer Success Executive to lead the successful deployment and adoption of Hippocratic AI’s technology across health systems in Saudi Arabia. You will be responsible for overseeing implementation, engaging key stakeholders, and ensuring our solutions are tailored to the needs of both local and U.S. healthcare contexts. This role requires experience leading technology implementation within health systems, strong communication skills, and cultural fluency across both U.S. and local markets. A strong working understanding of technologies such as AI, LLMs, or NLP is preferred.
المسؤوليات
- Lead and manage end-to-end implementation of Hippocratic AI’s platform in health systems
- Act as the primary point of contact for client stakeholders, including administrative, operational, and IT leaders
- Translate business and operational needs into tailored implementation strategies
- Develop and execute training and change management plans to ensure successful adoption
- Collaborate with Product, Engineering, and AI teams to share customer feedback and refine solutions
- Monitor outcomes and continuously optimize workflows post-launch
- Coordinate with U.S.-based counterparts to ensure alignment across global deployments
المؤهلات
- Proven experience managing or supporting technology implementations within health systems
- Strong knowledge of healthcare operations, IT systems, and digital transformation best practices
- Professional fluency in both English and the local language (written and verbal)
- Deep familiarity with healthcare workflows, stakeholder environments, and system dynamics in both the U.S. and Singapore
- Exceptional communication, relationship-building, and project management skills